"Your call continues to be held in a queue. It may be more convenient for you to visit our website"
AAAGGGG I have now been on hold for 20 minutes - correction it took me 5 minutes of the call to go through some automated press 1, press 2, press 384 option thingy before I got an option to be put through to "an Adviser".
Now I'm waiting for an adviser to come on the line and answer my question. It isn't more convenient to visit their website because I have already done this and the information I wanted is not on there.
Oh the joys of modern technology. Must go - Justin has just answered...